Support

How do I play with a friend?

Tap Play Pool, then Play with Friends, and open a table. Share the table code or the invite link. Your friend can join from the app or from a phone browser.

How do I aim more precisely?

Drag on the cloth to aim, then slide the gold roller on the right edge to turn the aim a hair at a time. Pull the cue on the left edge back and let go to shoot. The table menu has "Show me how to play" if you want the walk-through again.

Is the game fair?

Every shot is played out by our server from your aim, power and spin, so nobody can fake a result. Every cue plays exactly the same and everyone gets the same aim line: items change looks only. After a shot you disagree with, open the table menu and tap "Replay last shot".

Are the computer players pretending to be people?

Never. Practice opponents wear a BOT tag. When no player is free, a Club Regular may take the seat. A Club Regular is a computer player: it always wears a Regular tag and is never passed off as a person. Before the rack starts you are told that it is a Club Regular and what is on the table (the floor's entry and pot, like any other rack on that floor, or no entry at all), and you can step away with nothing charged. The player counts on the tables are real people only.

Where did my coins go?

Open your Profile and tap Coin history to see every change to your balance. If something looks wrong, email us with your player name and the time it happened.

Can I win money or prizes?

No. Coins are play money with no cash value. They can't be cashed out, sold or sent to another player, and there are no prizes.

I reported a player. What happens?

Your report goes to our review queue together with the record of that table. Reports are reviewed by a person, never punished automatically. If we act on it, you get a short note the next time you open the game.

I lost my progress after reinstalling.

A guest player lives on the device it was made on. Before you reinstall or change device, move it across: on the device that still has your player, open Settings and tap "Use this account on another device". You get a code that works once, for 10 minutes. On the other device, tap "I have a code from my other device" on the first screen and type it in. This works between any two devices, website or app. Never share the code: anyone who has it can play as you. Where the game offers Sign in with Apple or Google, linking it from your Profile also brings your player back anywhere. If you already lost a guest player, email us.

How do I delete my account?

Settings, then Delete account. It is immediate and permanent.