Privacy Policy
Last updated: November 10, 2026
Short version: Pool Clubhouse collects only what the game needs to work. We don't sell your data, we don't show ads, and we don't track you across other apps or websites.
This policy covers the Pool Clubhouse game at poolclubhouse.com and in the Pool Clubhouse app ("the game", "we"). It explains what we collect, why, and the choices you have.
What we collect
| Data | Why |
|---|---|
| Display name you choose, and the avatar and items you pick | Shown to other players at the table, on leaderboards and in clubs |
| Age bracket (under 13, teen or adult) from the birth month and year you enter. We never store your birth date. | Age-appropriate access. Under 13 means offline play only, with no account |
| Account identifiers: our own account ID and, if you sign in with Apple or Google, that provider's ID for you. We do not store your email address. | Signing you in and restoring your progress |
| Sign-in token (we store only a one-way hash of it) | Keeping you signed in |
| Code for another device, if you ask for one (we store only a one-way hash of it, with when it ends and whether it was used; a new code or deleting your account removes it) | Signing your other device in to your account |
| Gameplay data: level, XP, coins and your coin history, items owned, missions, daily rewards and spins, statistics, skill rating, leaderboard scores, event and club activity | Running the game, your profile, fair matchmaking, and letting you check where your coins went |
| Social data: your friend code, friends and friend requests, players you played recently, players you blocked, gifts sent, club membership | Playing with friends and keeping people you blocked away from you |
| Table activity: shots, rolls, emotes and chat during a game | Running multiplayer games, replays and fairness checks. It is not kept with your account after the table closes, unless it is part of a report |
| Reports: if you report a player, or are reported, we keep the reason, any details written, and a record of that table's activity including chat | Reviewing reports and acting on cheating or abuse. Warnings, chat mutes, suspensions and bans are recorded |
| Notification token and your notification choices, only if you turn notifications on | Sending the notifications you asked for |
| Usage events recorded by our own server, such as "game started", "match found" or "store opened", kept for 90 days. Before you have an account these carry a random ID, not a device identifier | Understanding which parts of the game are used |
| Error reports: if the game hits a bug on your device, the error message and where in our code it happened (never what you typed, never chat), kept for 90 days | Finding and fixing bugs |
| Connection and performance reports: when a table cannot be joined, a connection drops or comes back, an update makes you wait, or a picture or sound does not load, a short code for what happened (for example "table full" or "timed out") and roughly how long it lasted. After each rack of pool: about how smoothly it ran (frames per second), your Graphics setting, your screen's pixel ratio, how many processor cores and how much memory your browser reports, and the name of the graphics chip. No names, no chat, nothing you typed. Kept for 90 days | Finding connection problems and slow devices so we can fix them |
| IP address, seen by our server and our hosting provider when your device connects | Security and limiting abusive traffic. We do not add it to your profile |
| Security records: when something suspicious happens, such as repeated failed sign-ins or a blocked join, we note what happened, the account if known, and a scrambled code made from the address (not the address itself), kept for 90 days | Spotting and stopping attacks and cheating |
| Purchase records, once in-app purchases are offered | Delivering and restoring what you bought |
What we don't collect
We don't collect your email address, contacts, precise location, photos, microphone, health data or advertising identifiers. We don't read your clipboard. We don't use third-party advertising or analytics software, and we don't track you across other companies' apps or websites.
Who sees your data
- Other players see your display name, avatar, items, level and results at the table, on leaderboards and in clubs. They see chat and emotes you send at a table you share.
- Service providers that process data for us: Railway (hosting, United States); Apple and Google (sign-in); Apple, Google and Expo (delivering notifications, only if you turn them on); and, once purchases are offered, Apple and RevenueCat (processing purchases).
- Legal reasons: we disclose data if the law requires it, or to protect players and the game.
- We never sell personal information and never share it for advertising.
Computer players
Pool Clubhouse has computer players. They are always labeled: practice opponents wear a BOT tag and Club Regulars wear a Regular tag. They do not collect anything about you.
Children
Pool Clubhouse is for players 13 and older. If the age screen shows a player is under 13, the game offers offline play only, creates no account and stores no personal information. If we learn that we hold personal information from a child under 13, we delete it. Parents can contact us at support@poolclubhouse.com.
Keeping and deleting data
- We keep account data while your account exists.
- Delete your account at any time: Settings, then Delete account. This permanently deletes your account, progress, items and statistics.
- Usage events, error reports and security records are deleted after 90 days.
- Reports are deleted when either account involved is deleted. The record of an action taken on an account, such as a suspension, is kept by account ID only (no name) so a ban cannot be escaped by deleting and starting over.
- Our hosting provider's request logs, which can include IP addresses, are kept for a limited time and then removed.
Your rights
Depending on where you live (for example California, the EU or the UK), you may have the right to see, correct, delete or receive a copy of your data, and to object to how it is used.
- You can change your name and delete your account inside the game.
- For anything else, email support@poolclubhouse.com. We answer within 30 days.
- We never treat you differently for using these rights.
Where European or UK law applies, we rely on two legal bases: running the game you asked for, and our legitimate interest in keeping it secure and fair.
Security
Connections to the game are encrypted. Sign-in tokens and codes for another device are stored only as hashes, and access to player data is limited. No system is perfectly secure.
Where data is processed
The game is hosted in the United States. If you play from elsewhere, your data is processed in the United States.
Changes
We post changes here with a new date, and we tell you in the game about changes that matter.
Contact
Pool Clubhouse · support@poolclubhouse.com